Help centre
How fast is delivery?
Next day in Nairobi (free on big appliances). Counties 2–4 days by courier partners. Tell us your preferred time at checkout and we call before we set off.
How does the warranty work?
Every product carries a 12-month official warranty. Online orders are registered automatically; in-store buys can be registered under Services → Warranty registration.
Can I return an item?
Yes — 14-day no-fuss returns for a change of mind (unused, in packaging), and immediate exchange for delivery damage. See the Returns policy.
Video guides — coming soon
Set-up walk-throughs and care tips for every appliance we sell.