Privacy policy

HiHome is operated by HIHOME KENYA TECHNOLOGY LIMITED. We are the controller of personal data collected through our website and app and are registered with the Office of the Data Protection Commissioner (ODPC) under Kenya’s Data Protection Act, 2019. Privacy questions may be sent to hello@hihome.co.ke.

We collect information you provide, including your name, phone number, sign-in credentials and one-time codes, delivery and contact details, saved addresses, orders, cart and wishlist activity, warranty and service requests, payment confirmations, messages, communication preferences, and any photos or files you choose to send for support, returns, repair or trade-in.

We may also receive technical information needed to operate and protect the service, such as IP address, browser or device information, cookies and local storage identifiers, session data, and security or diagnostic logs. Location is used only when you choose a location feature and grant permission.

We use this information to create and secure your account; process payments, orders, delivery and collection; provide installation, warranty and support; communicate service updates; prevent fraud and abuse; meet tax and legal duties; and, where you consent, send WhatsApp or promotional messages. You can change WhatsApp updates in Account → Profile.

Payment details are sent to the selected provider, such as M-PESA, Airtel Money or a card payment provider, to complete your transaction. HiHome does not store full card numbers or card security codes.

We do not sell personal data. We share only what is reasonably necessary with providers that help us deliver the service, including payment and financing providers, couriers, installers, service centres, messaging and communications providers, hosting and technology suppliers, and professional advisers. We may also disclose information when required by law or a competent authority.

We keep account, order, support and warranty information only as long as needed for the purposes described here and for applicable tax, accounting, warranty, fraud-prevention and legal obligations. When it is no longer required, we delete or anonymise it.

We use reasonable administrative, technical and organisational safeguards. Some service providers may process data outside Kenya; where this happens, we use appropriate contractual or legal safeguards required by applicable law.

Subject to applicable law, you may ask to access, correct, delete or restrict your personal data, object to certain processing, or withdraw consent. You may also complain to the ODPC. Contact hello@hihome.co.ke so we can verify and respond to your request.